Credit Free takes the privacy and security of every Malaysian player's personal data very seriously. This document clearly explains the types of data we collect, how we use it, who can access it, and your rights as the owner of that data. We believe transparency is the foundation of trust.
The foundation of our commitment to protecting every Malaysian player's personal data
Credit Free collects your personal data in several ways when you use our platform. The following are the main categories of data we collect:
Account Registration Data: When you register a Credit Free account, we collect the information you voluntarily provide, including your full name, date of birth, email address, Malaysian mobile number and encrypted password. This information is required to create and manage your account.
Identity Verification (KYC) Data: To comply with regulatory requirements and protect all players from fraud, Credit Free may request identity verification documents, including a copy of your MyKad or a valid travel document, as well as a recent Malaysian bank statement or e-wallet statement. These documents are submitted through secure channels and stored with strict encryption protection.
Financial Data: Credit Free does not store your full credit card numbers or banking details. All deposit and withdrawal transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed through certified secure payment gateways. Credit Free retains only transaction records (amount, date, payment method, status) for account management and compliance purposes.
Platform Usage Data: While you use Credit Free, our systems automatically record technical information such as your IP address, browser type, operating system, pages visited, games played, session duration, bets placed, and transaction history. This data is used to improve the user experience and detect any suspicious activity.
Communication Data: If you contact the Credit Free customer support team via live chat, email, or any other channel, we retain a record of those communications. This allows us to deliver more consistent service and refer back to previous interactions when needed.
Note: Credit Free only collects data that is genuinely necessary to deliver our services safely and effectively. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
Credit Free uses the personal data it collects for the following legitimate and transparent purposes:
Credit Free does not use your personal data to make automated decisions that have a legal effect or a similarly significant impact on you without human involvement.
Credit Free does not sell, rent, or trade players' personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may share limited information with the following categories of third parties:
All third parties with whom Credit Free shares data are required to sign data processing agreements that obligate them to handle your information in accordance with data protection standards equivalent to those upheld by Credit Free. They are not permitted to use your data for any purpose other than those specified.
Business Transitions: In the event of a merger, acquisition or asset sale involving Credit Free, players' personal data may be transferred to the successor entity. In such cases, we will notify players in advance and ensure that equivalent protections remain in place.
Protecting the personal data of Credit Free players is our highest operational priority. We have implemented multiple layers of technical and organisational security controls to ensure your data remains safe at all times:
While Credit Free takes all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. You also play an important role by keeping your account password confidential and reporting to us immediately if you suspect any unauthorised access.
In the event of a data breach that materially affects your personal information, Credit Free will notify you within 72 hours of detecting the breach, in line with industry best practices.
Credit Free uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit the Credit Free site.
Below are the types of cookies used by Credit Free:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session / Authentication | Maintaining your login status during an active session | Session only | |
| Preferences | Saving your language settings, theme and display preferences | 1 year | |
| Security | Prevents CSRF and other security attacks | Session only | |
| Analytics | Understanding how players use the platform to drive improvements | 2 years | |
| Marketing | Displays Credit Free promotions relevant to your interests | 30 days |
You can manage or disable cookies through your browser settings at any time. However, disabling necessary cookies may affect certain functions of the Credit Free platform, such as the ability to stay logged in. Optional cookies can be declined without affecting the platform's core functionality.
In addition to cookies, Credit Free uses other tracking technologies such as web beacons (small invisible pixels) embedded in emails to determine whether our emails have been opened. This helps us improve the relevance of the communications we send to you.
Credit Free retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by applicable law.
When data is no longer needed and there is no legal requirement to retain it, Credit Free will securely delete or anonymise it using recognised methods so that it cannot be recovered.
As a Credit Free player residing in Malaysia, you are entitled to data protection rights granted under the Personal Data Protection Act 2010 (PDPA). Credit Free respects and facilitates the exercise of these rights:
To exercise any of the rights above, please contact the Credit Free Privacy Officer by email at privacy@creditfree.click or through our customer support. Your request will be processed within 14 business days. We may require identity verification before processing your request in order to protect your privacy from unauthorised parties.
Credit Free has appointed a Privacy Officer (Data Protection Officer) responsible for overseeing compliance with this Privacy Policy and handling any privacy-related enquiries or complaints from Malaysian players.
If you have any questions about how Credit Free handles your personal data, wish to exercise any of your privacy rights, or would like to raise a privacy-related complaint, please get in touch with us through the following channels:
We are committed to responding to all privacy enquiries within 14 business days. For more complex matters such as data deletion requests or disputes relating to data processing, response times may extend to up to 30 business days in accordance with Malaysia's PDPA requirements.
If you are not satisfied with Credit Free's response to your privacy enquiry after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels of the Department of Personal Data Protection (JPDP).
This Privacy Policy may be updated from time to time to reflect changes in our privacy practices, new legal requirements, or player feedback. Any material changes will be communicated to registered members via email or in-platform notification. The date of the most recent update is always displayed at the top of this document.
In the online entertainment industry, trust is everything. Malaysian players who choose Credit Free as their entertainment platform trust us not only to provide fair games and timely payouts — they also entrust us with their most personal information. That trust is something we do not take lightly.
When you deposit funds into your Credit Free account via Touch 'n Go or GrabPay, play a few rounds of live baccarat, or place a bet on your favourite Malaysia Super League match, our system records these activities for a number of legitimate purposes. This data allows us to accurately credit your winnings, prevent unauthorised access to your account, and provide you with a complete game history. We recognise, however, that behind every data record is a Malaysian individual who has the right to know how their information is handled.
That is why Credit Free invests significant resources in security and privacy infrastructure — not merely to comply with the law, but because it is simply the right thing to do. The Credit Free platform conducts regular security testing, audits internal access to player data, and trains all staff on the importance of privacy protection. We believe that a platform you trust with your leisure time and money should equally be worthy of your trust with your personal data.
One thing Credit Free wants to make absolutely clear: we have never and will never use players' gaming data to discriminate or to offer certain players "worse odds". Every Credit Free player has access to the same odds and games regardless of their betting history. The data we collect is used for security and service improvement — not to exploit players.
For younger Malaysian players who are increasingly mindful of digital privacy — we fully support this awareness. Read this Privacy Policy, ask questions if anything is unclear, and know your rights. Credit Free is committed to being a platform that is not only financially secure, but also data-privacy safe for all players across Malaysia.
For any questions or complaints regarding your data privacy at Credit Free, please contact our privacy officer directly.
Quick answers to the most frequently asked questions about data privacy at Credit Free
The security and privacy standards we uphold every day
The Credit Free Privacy Officer is ready to help you understand how your data is handled, exercise your PDPA rights, or address any privacy concerns. Reach us at privacy@creditfree.click or via in-platform 24/7 Live Chat. We also encourage you to read the Terms & Conditions and page Responsible Gaming us for a fuller understanding of how Credit Free operates ethically and responsibly for all players in Malaysia.
Credit Free protects your personal data to the highest security standards. Register for free today and enjoy over 1,500 casino games, live baccarat, slots, table games, and Virtual Sports — with the assurance that your privacy is always protected.